OFFICE HOURS MONDAY - FRIDAY OPEN: 10:00am - 4:00pm EST Closed on all observed US Holidays
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| STANDARD SHIPPING FEES & POLICIES
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STANDARD GROUND | CANADA & ZONE 4 AREAS* | ALL OTHER INTERNATIONAL |
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$14.95
| $39.95
| $59.95 (under 5lbs) | For
a more accurate estimate of domestic and international shipping
charges, please place items in your cart and click on 'Estimate
Shipping'. Multiple item International orders are Zone and Weight based Rate. | Zone 4 - Canada, Columbia, Mexico, Puerto Rico, Venezuela
Flat rate shipping does not apply to Tires, Exhaust Systems, Frames and
other items classified as oversized shipments. |
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| Ground Delivery to the U.S. ONLY Fees include shipping, handling, and processing. Additional
charges for orders with size or weight exceptions may apply. All
shipping rates are calculated when you add a product to the shopping
cart.
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ESTIMATED DELIVERY TIME VIA GROUND SHIPPING (Map does not apply to Airmail shipments via USPS)
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| GENERAL SHIPPING INFORMATION: Most
items ship direct from the manufacturer's warehouse to you. We have
warehouses located in
Missouri, New York and Tennessee. Shipping is during normal business
hours, Monday - Friday, No Weekends or Holidays. Multiple item purchases
may ship from different warehouses and arrive in two or more shipments.
We will always provide tracking information for each shipment.
Shipping
fees are based on the total weight of your order and the fee schedule
listed above. Packages are shipped by "Best Service" unless otherwise
specified during the ordering process. "Best Service" is determined by
our computer system, which selects the most inexpensive ship method
based on the products ordered and the shipment destination. Sales tax
will be charged on orders shipping to within the State of Utah (6.85%).
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DOMESTIC SHIPPING - LOWER 48 CONTINGENT STATES UPS Ground is our standard shipping option for orders going to the lower
48 states. Order processing can take up to 1-2 business days before
your order ships. Saturday, Sunday, National Holidays and the day the
order is placed do not count as processing days. UPS cannot ship to a
P.O. Box, APO or FPO address (these addresses are served by USPS). Therefore, an
order being shipped to a P.O. Box, APO or FPO address will be shipped via USPS Priority
Mail. USPS Priority Mail will require an additional 3-5 business days of processing time
before your order ships. UPS Expedited Delivery* services (U.S. only)
delivery is available upon request (Please note; there is still a 1-2
business day processing time on Expedited shipping before your order
will ship).
* You must contact us in
advance of placing your order to arrange for expedited shipping
services. Additional charges will apply. UPS Expedited shipping
services do not guarantee delivery overnight or within two days.
Although these orders do receive priority status, order processing time
is still applicable when estimating delivery time. If you need a
guaranteed delivery date, please contact us before ordering. | HAWAII, ALASKA, APO, FPO, US TERRITORIES, CANADA & ALL INTERNATIONAL SHIPPING UPS or USPS Priority Mail delivery service. Order processing can take up to 10 - 15 business days before your order ships.
Our UT warehouse is the only one setup for shipping via USPS and items
warehoused elsewhere will have to be shipped to UT to be processed for
shipping to your location. Saturday, Sunday, National Holidays and the
day the order is placed do not count as processing days. Peak
shipping/ordering times may result in a slower turnaround time.
INTERNATIONAL CUSTOMERS:
All customs fees, tariffs and/or duties on International transactions are the
responsibility of the buyer. These fees vary depending upon each country's
laws and are not included in our shipping charges. Please contact the Customs
Office in your country to determine what fees will be charged. Due to the high shipping cost, ALL INTERNATIONAL SALES ARE FINAL. |
WHEN TO EXPECT DELIVERY Delivery time is based on: a) time required to process the order and b) time used by carrier to deliver the package.
While
we make every effort to process and ship orders as quickly as possible,
some orders could take additional time to process, depending upon order
size and availability. Therefore, please keep this in mind if you are
ordering for gifts, special occasions or especially during
peak riding seasons or the holidays when our sales volume is higher
than normal. If you need your order by a specific date, please let us
know before purchasing and we will do our best to accommodate you. Please note: Orders
totaling over $250.00 will be shipped SIGNATURE REQUIRED and will have
to be signed for by an adult (18 yrs. of age or older) when delivered.
If your order will require a signature, we will notify you ahead of
time. *You
must contact us in advance of placing your order to arrange for
expedited shipping services. Additional charges will apply. UPS
Expedited shipping services do not guarantee delivery overnight or
within two days. Although these orders do receive priority status, order
processing time is still applicable when estimating delivery time. If
you need a guaranteed delivery date, please contact us before ordering.
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NON-DELIVERED ORDERS All
orders are shipped insured with Delivery Confirmation (USPS) and/or
Tracking (UPS). In the rare event an order is lost by the Carrier during
transit, we will gladly replace the order or issue a refund upon
completion of the insurance claim. However, if the Delivery
Confirmation/Tracking shows delivery was made to your address, we will
not accept responsibility if you do not receive your order (it is lost
or stolen after delivery). We suggest if you live in an area prone to
theft, to notify all Carriers to either hold your packages for pickup or
to only deliver when someone is available to receive them. Should
a package be refused or returned to us unopened, the customer shall be
charged a restocking fee of 20% of the order amount and/ or pay shipping
cost to re-ship the order. |